Take my advice if you ever thought of trying Cricket Wireless service save yourself the trouble and run. I hate that company with a passion and will never do business with them again. Back in Jan I went to their site and spoke with a rep online about getting wireless service with them, you took my information I picked out a phone and she said I would get it in a few days. The service was suppose to come with a free month so I could try it and see if I liked it. Well a week went by no phone, so I called them only to find out that the phone was on back order and had been since the day I placed the order. The rep name Shaunte new that and didn’t bother to tell me so she could get the sale. I finally received the phone almost 2 weeks later, go to activate it and couldn’t called again only to find out the phone was defective. Now I had to wait for another phone, they promised me I would get one right away, that didn’t happen, the phone was on back order again. Mind you all these days I was on the phone with these idiots sometimes for hours trying to get this straight. It was almost Feb by the time I got another phone I went to activate that one and had even more problems these idiots at Cricket would not honor the free month stating that I had already used up some time that I need to pay them almost 18 dollars, how could that be when I had a defective phone that could not be activated, so I could not use the phone. All the while they charged my credit card for the phone; I had to get my bank involved that were wonderful in helping get my money back. I also placed a complaint with the BBB, they are a joke in my opinion also. Cricket would lie to them telling them one thing but telling something else. In the end I got my money back and went with another company. Cricket calls me everyday harassing me to come back and they will give me the free month, are you really kidding me to think I would deal with them. I have heard many people say they have had problems with them and they have many complaints filed with the BBB yet these crooks are still in business what a joke. Please do yourself a favor and stay away from these clowns!!!